Returns & Claims
We want you to feel secure – before, during, and after your purchase at Sjælsø Living.
24-month warranty
All purchases are covered by the Danish Sale of Goods Act's right to claim.
We're happy to help
Contact us before returning the item.
Genuine products
Variations, patina, and small imperfections are part of the products' authentic expression and are not considered defects.
Many of our products are original finds or made from old materials with natural patina and variations.
Traces of time, texture, and small imperfections are a natural part of the products' history and authenticity – and are not to be considered defects.
If you have questions about a product or are unsure about anything upon receipt, we will naturally be happy to help you.
Need help?
Q&A
Oplever du en fejl eller mangel ved en vare, kan du registrere din reklamation digitalt via din ordre på webshoppen.
Du kan også kontakte os på info@sjaelsoeliving.com. Oplys dit ordrenummer, giv en kort beskrivelse af problemet og vedhæft gerne tydelige billeder.
Vi gennemgår din henvendelse hurtigst muligt og guider dig videre. Vent med at sende varen retur, indtil du har hørt fra os.
You have a 24-month right to complain according to the Danish Sale of Goods Act. The right to complain covers defects and deficiencies that were present upon receipt or are due to manufacturing defects.
If your item has been damaged during shipping, please contact us as soon as possible, and no later than 24 hours after delivery.
Please send:
- photos of the packaging
- photos of the damage
- your order number
We will then help you as quickly as possible.
Do you have any questions?
Please contact us at info@sjaelsoeliving.com with questions regarding returns, complaints, or delivery.
We are happy to assist you further.